This Privacy Policy explains how olbwin collects, uses, stores, shares, and protects the personal data of players and visitors to the platform at https://olbwin.click. We are committed to handling your information with transparency, integrity, and in compliance with applicable data protection standards. Please read this policy carefully before using the platform.
olbwin ("Company", "Platform", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://olbwin.click. In the course of providing our services to players and visitors, we collect and process certain categories of personal data. This Privacy Policy ("Policy") sets out the basis on which such personal data is collected, the purposes for which it is used, and the rights you hold in relation to your data.
This Policy applies to all data subjects who interact with the olbwin platform, including registered account holders, visitors browsing the site without an account, and individuals who communicate with our customer support team. By accessing or using the olbwin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
olbwin does not sell, rent, or trade your personal data to third-party marketing companies. Your information is used solely to operate, improve, and secure the platform — and to meet our regulatory obligations as a licensed gaming operator.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
olbwin collects only the personal data necessary for the purposes described in this Policy. The categories of personal data we collect include:
olbwin collects personal data through the following channels:
olbwin processes personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration & identity data, contact details |
| Age and identity verification (KYC) | KYC documents, date of birth, identity data |
| Processing deposits and withdrawals in MYR | Financial & transaction data, payment method details |
| Prevention of fraud, money laundering, and multi-accounting | Technical data, transaction history, identity data |
| Providing customer support and resolving disputes | Communications data, account data, transaction records |
| Personalising your gaming experience and relevant promotions | Usage data, game history, preferences |
| Responsible gambling monitoring and intervention | Usage data, betting activity, financial data |
| Compliance with licensing, regulatory, and legal obligations | All categories as required by applicable law |
| Platform security and technical maintenance | Technical & usage data, IP address, session logs |
| Sending service communications (account updates, security alerts) | Contact details, account data |
We do not use your personal data for automated decision-making that produces legally significant effects without human review, nor do we use it to build marketing profiles for sale to third-party advertisers.
olbwin relies on the following legal bases when processing your personal data:
olbwin does not sell or rent personal data. We share personal data only in the following limited circumstances:
We engage third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include KYC and identity verification providers, payment processors (including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and banking partners such as Maybank, CIMB, Public Bank, and Hong Leong), fraud prevention services, cloud hosting providers, and customer support software vendors. These providers are contractually prohibited from using your data for any purpose other than the services they provide to olbwin.
We may disclose personal data to competent authorities, regulatory bodies, or law enforcement agencies where required to do so by applicable law, court order, or lawful request — including disclosures required under anti-money laundering regulations or gaming licensing obligations. We will notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of olbwin's business, personal data held by the Platform may be transferred to the acquiring entity. We will notify affected players via registered email address prior to any such transfer and will ensure that the receiving entity adheres to equivalent data protection standards.
olbwin does not sell, trade, or otherwise transfer your personal data to third-party advertisers, marketing networks, or data brokers. Your information is used exclusively for the purposes described in this Policy.
Your personal data is never shared with advertising networks or marketing platforms. Any promotional communications from olbwin are sent only with your consent and relate exclusively to olbwin services.
The olbwin platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. Cookies are small text files placed on your device when you visit the site. They do not contain executable code and cannot access other files on your device.
You may adjust your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling strictly necessary cookies may prevent you from logging in or using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation.
olbwin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by olbwin are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
olbwin implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable precautions, no internet transmission or electronic storage system is completely secure. Players are encouraged to use strong, unique passwords and to enable 2FA on their accounts. If you suspect your account has been compromised, contact our support team immediately.
olbwin will never ask for your password via email, live chat, or any external communication channel. If you receive any such request, do not respond and report it to [email protected] immediately.
As a data subject, you hold the following rights in relation to the personal data that olbwin holds about you. To exercise any of these rights, please contact our support team as described in Section 15.
You have the right to request a copy of the personal data olbwin holds about you, along with information about how it is processed.
You may request correction of inaccurate or incomplete personal data held on your account at any time.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict processing of your data while a rectification or objection request is under review.
Where processing is based on consent or contract and is carried out by automated means, you may request your data in a structured, machine-readable format.
You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless compelling legitimate grounds override your interests.
olbwin will respond to all verified data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, with prior written notification to you. There is no fee for exercising your rights, though we may charge a reasonable administrative fee for manifestly unfounded or excessive requests.
The olbwin platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals below this age threshold. Age verification is a mandatory step in the registration and KYC process, and we actively enforce this requirement through document verification.
If olbwin becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended and all personal data associated with the underage registration will be deleted from our systems without delay. Any balance held in such an account will be returned to the deposit source.
If you believe that a minor has registered or is attempting to register on the olbwin platform, please notify us immediately via live chat or by email at [email protected].
The olbwin platform may contain references to third-party services used in the operation of the platform, such as payment processors and identity verification providers. Where you interact with these third-party services — for example, when completing a DuitNow transfer or FPX payment — you are subject to the privacy policies of those third parties.
olbwin is not responsible for the privacy practices of third-party service providers beyond the contractual data processing obligations we impose on them. We recommend that you review the privacy policies of any third-party payment or verification service you use in connection with your olbwin account.
olbwin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Where material changes are made, we will notify registered players via email at least seven (7) days prior to the revised policy taking effect.
The current version of this Privacy Policy is always accessible on this page and carries the "Last Updated" date at the top. Your continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree to any changes, you should cease using the platform and submit a data deletion request as described in Section 15.
For any privacy-related enquiries, data subject access requests, deletion requests, or concerns regarding how olbwin handles your personal data, please contact us through the following channels:
When submitting a data subject request, please provide sufficient identifying information to allow us to verify your identity before processing the request. This is necessary to prevent unauthorised data disclosure. Identity verification for privacy requests does not require you to submit a full KYC re-submission — typically a registered email confirmation is sufficient.
For all other matters relating to your account, responsible gambling tools, or platform terms, please refer to our FAQ, Terms & Conditions, and Responsible Gambling pages.
Privacy and data subject requests are acknowledged within 5 business days and fully resolved within 30 calendar days. For complex requests, we will notify you if an extension is required. There is no charge for standard data access or deletion requests.
256-bit TLS encryption protects all data in transit. Sensitive documents and financial records are encrypted at rest on hardened infrastructure.
Access, rectify, delete, or export your data at any time. We respond to verified requests within 30 days — no fees for standard requests.
We do not sell, rent, or share your personal data with third-party marketers or advertising networks. Full stop.
Data is retained only as long as legally required or operationally necessary. After that, it is securely deleted or anonymised.
KYC and AML data handling follows internationally recognised standards. We cooperate with regulators while actively protecting player privacy within legal bounds.
In the unlikely event of a data breach affecting your personal data, we will notify you promptly and take immediate remedial action to contain the incident.
Our support team is available around the clock to address privacy concerns, process data access requests, and explain in plain English how your data is handled. Alternatively, explore our FAQ for quick answers to common questions about accounts, payments, and your rights on the platform. For players aged 21 and above only.
Also see our Terms & Conditions and Responsible Gambling pages.